| Abstract | 第1-5页 |
| 摘要 | 第5-8页 |
| Chapter 1 Introduction | 第8-10页 |
| ·Research questions | 第8-9页 |
| ·Significance of the study | 第9页 |
| ·Organization of the thesis | 第9-10页 |
| Chapter 2 Literature Review: Previous study on the speech act of complaining | 第10-19页 |
| ·The speech act of complaining | 第10-11页 |
| ·Classification of complaining | 第11-13页 |
| ·Variables affecting the performance of complaining | 第13-14页 |
| ·Payoff considerations | 第14-17页 |
| ·Opting out | 第15页 |
| ·On-record or off-record | 第15-16页 |
| ·With Redress or without redress | 第16-17页 |
| ·Complaining perspective | 第17页 |
| ·Performance strategies of complaining | 第17-19页 |
| Chapter 3 Theoretical framework | 第19-26页 |
| ·Speech Act Theory | 第19-21页 |
| ·Austin’s Speech Act Theory | 第19页 |
| ·Searle’s development of Speech Act Theory | 第19-21页 |
| ·Politeness theory | 第21-26页 |
| ·Leech’s Politeness Principle | 第21-22页 |
| ·Brown and Levison’s concepts of politeness and face | 第22-24页 |
| ·Theories of face and politeness in Chinese culture | 第24-26页 |
| Chapter 4 Methodology | 第26-30页 |
| ·Data collection | 第26-28页 |
| ·Procedure of data analysis | 第28-29页 |
| ·Research method | 第29-30页 |
| Chapter 5 Pragmatic analysis of the speech act of complaining in Chinese | 第30-47页 |
| ·Realization patterns of complaining in Chinese | 第30-33页 |
| ·Repetition | 第30页 |
| ·Tone | 第30-31页 |
| ·Interrogative Sentences | 第31页 |
| ·Imperative sentences (strong commands) | 第31页 |
| ·Exclamatory sentences | 第31-32页 |
| ·Conditional clause | 第32页 |
| ·Rhetorical questions | 第32页 |
| ·Indirect speech act | 第32-33页 |
| ·Pragmatic strategies in complaint realization | 第33-41页 |
| ·Strategies realized in the head act of complaint as a speech act | 第33-36页 |
| ·Strategies realized by modifications of the complaint as a speech act | 第36-41页 |
| ·Response patterns of complaining | 第41-44页 |
| ·Response patterns of direct complaining | 第41-43页 |
| ·Response patterns of indirect complaining | 第43-44页 |
| ·Interpersonal function of complaining speech act | 第44-47页 |
| ·Interpersonal function of direct complaint speech act | 第44-46页 |
| ·Interpersonal function of indirect complaint speech act | 第46-47页 |
| Chapter 6 Conclusion | 第47-49页 |
| ·Summary of the Study | 第47-48页 |
| ·Implications of the findings | 第48页 |
| ·Limitations and future research directions | 第48-49页 |
| References | 第49-53页 |
| Appendix | 第53-55页 |
| Acknowledgements | 第55页 |
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