| Acknowledgements | 第3-4页 |
| 英文摘要 | 第4页 |
| 内容摘要 | 第7-11页 |
| Chapter One An Introduction to Culture Shock | 第11-26页 |
| 1． The consequences of intercultural communication | 第11-13页 |
| 2． The concept of culture shock | 第13-16页 |
| 3． The development of the concept and study of culture shock | 第16-18页 |
| 4． The symptoms of culture shock | 第18-19页 |
| 5． The stages of culture shock | 第19-22页 |
| 6． Reverse culture shock/reentry shock | 第22-26页 |
| Chapter Two Causes of Culture Shock | 第26-63页 |
| 1． Nature of the difficulties in the intercultural communication | 第27-29页 |
| 2． Causes of culture shock | 第29-63页 |
| 2．1 Differences of value systems | 第29-40页 |
| 2．1．1 The characteristics of value systems | 第29-31页 |
| 2．1．2 The differences of value systems | 第31-38页 |
| 2．1．2．1 Individualism and Collectivism | 第32-36页 |
| 2．1．2．2 Consequences of Individualism-Collectivism in culture contact | 第36-38页 |
| 2．1．3 The cultural distance | 第38-40页 |
| 2．2 Lack of social skills | 第40-56页 |
| 2．2．1 Importance of social skills | 第40-43页 |
| 2．2．2 Some aspects of social skills | 第43-56页 |
| 2．2．2．1 Polite usage: Etiquette | 第43-45页 |
| 2．2．2．2 Language difficulties | 第45-47页 |
| 2．2．2．3 Non-verbal communication | 第47-51页 |
| 2．2．2．4 Rules and conventions | 第51-52页 |
| 2．2．2．5 Forms of address | 第52-56页 |
| 2．3 Influence of life-events | 第56-63页 |
| Chapter Three Solutions to alleviating culture shock | 第63-83页 |
| 1． Provision of social support network | 第63-68页 |
| 2． Culture learning | 第68-80页 |
| 2．1． Information-giving | 第69-71页 |
| 2．2． Simulations | 第71-73页 |
| 2．3． The critical incident technique | 第73-75页 |
| 2．4． Culture assimilators | 第75-77页 |
| 2．5． Experiential learning by doing | 第77-79页 |
| 2．6 Intercultural training methods in practice | 第79-80页 |
| 3． Improvement of cultural sensitivity | 第80-83页 |
| Conclusion | 第83-86页 |
| Notes | 第86-89页 |
| Bibliography | 第89-90页 |
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